Frequent Questions

Everything you need to know about Credibur's platform, integrations, and services.

Platform and Product

What types of facilities does Credibur support?

Credibur supports most private credit structures used in non bank lending. This includes forward flow arrangements, SPV-based warehouse facilities, term facilities, lending funds, insurance-backed structures, and hybrid setups with multiple lenders or tranches. The platform models eligibility rules, concentration limits, covenants, borrowing base definitions, amortisation logic, and portfolio segmentation.

Which asset classes can be integrated?

Any asset with structured loan or invoice data can be ingested. This includes BNPL receivables, instalment loans, SME term loans, rental agreements, MCAs, factoring receivables, subscription portfolios, mobility financing, solar financing, and similar asset-backed products. As long as data includes identifiers, schedules or expected cash flows, borrower identifiers, and outstanding amounts, the asset class is generally supported.

Does Credibur support facilities with multiple lenders or tranches?

Yes. Credibur is built for multi-lender and multi-SPV structures. Access rights can be configured per lender or tranche. Waterfall outputs, covenant sets, and borrowing base results can be generated separately for each lender if required.

How does Credibur generate lender grade reporting?

Reporting is produced from loan-level and repayment-level data. All calculations are transparent and reproducible. Templates are configured per lender, investor or insurer requirement. Reporting can be delivered through dashboards, files or API endpoints.

Does Credibur handle covenants and portfolio limits?

Yes. Eligibility criteria, concentration limits, covenants, and portfolio thresholds are monitored continuously. Alerts are issued when limits are approached or breached. All rules follow the definitions in the executed facility documentation.

How does Credibur support debt investors?

Credibur provides debt investors (debt funds, banks or asset managers) with a neutral and transparent view of the underlying asset pool. Investors can access dashboards that show performance, delinquency, concentrations, covenant status, and borrowing base development based on loan-level and repayment-level data. All calculations follow the definitions in the facility or note documentation. Credibur can act as calculation agent where required. Reporting can be delivered in the format required by funds, banks, insurers, or rating sensitive investors. Access rights ensure that investors see only the information relevant to their tranche or position.

Data and Integration

Which integration methods are supported?

Credibur supports two categories of integrations. The first covers asset and loan-level data such as receivables, repayment information, and borrower details. This data can be transmitted through API connections or scheduled CSV file transfers. Manual uploads are also supported to get started quickly. The second category covers bank account and payment flow data used for reconciliation and monitoring of SPVs or originators. Credibur can connect through Open Banking interfaces, EBICS, bank statement ingestion, or PSP data exports.

How long does a standard integration take?

The typical integration period is 1 to 3 weeks. Duration depends on data readiness, the customer's internal systems, and the number of asset classes or SPVs included.

Does Credibur validate data?

Yes. Data is validated for completeness, duplicates, structural inconsistencies, incorrect formats, and rule breaches. Validation ensures accurate reporting and prevents discrepancies in borrowing base or covenant calculations.

Can Credibur support manual uploads?

Yes. Manual uploads can be used during onboarding or as a fallback method. The same validation rules apply to both automated and manual uploads.

Backup Servicing

What is hot backup servicing?

Hot backup servicing means Credibur maintains a continuously updated copy of the portfolio and operational procedures. If the primary servicer cannot perform, Credibur can activate immediately without requiring handover periods or transitional work.

What happens during activation?

Credibur informs borrowers, initiates dunning flows, reconciles payments, and continues reporting to lenders, EIF, insurers, and other stakeholders. The objective is to keep the facility operational without interruption.

How often is portfolio data refreshed?

Data is refreshed daily or in real time depending on the agreed integration setup. The borrower and lender determine the required frequency during onboarding.

Does Credibur contact borrowers directly during activation?

Yes. All borrower communication relevant to servicing, repayments, or dunning is handled by Credibur using pre-approved templates.

Does Credibur work with collections partners?

Yes. Escalated or non-paying cases are forwarded to a licensed collections partner. Collection or legal fees are billed directly by the partner. We can work with your existing collection partner or recommend one based on your geography and asset class.

Security and Compliance

Where is data hosted?

All data is hosted in the European Union. Encryption is applied in transit and at rest. Access control follows strict role-based permissions and monitoring. Hosting in different regions (e.g., MENA) is available upon request.

Does Credibur have audit logs?

Yes. All user actions, system events, file transfers, and calculations are logged. Logs can be reviewed during audits or provided to lenders upon request.

Is Credibur ISO certified?

Credibur operates under ISO 27001 compliant controls and is progressing toward full certification. Policies, risk assessments, and technical controls are aligned with ISO standards.

Does Credibur support EIF and insurer reporting?

Yes. EIF and insurer reporting templates can be generated automatically. Metrics are calculated from underlying loan-level data to ensure accuracy.

SPV and Structuring

Can Credibur operate SPVs?

Yes. Credibur supports operational management of SPVs including monthly reporting, account reconciliation, lender communication, and coordination with accounting and regulatory partners. We do work with licenced local partners, depending on the preferred jurisdiction.

Does Credibur support multiple SPVs for a single originator?

Yes. Several SPVs can be operated in parallel with separate access rights, facility rules, and reporting streams. Data can also be consolidated for management or board reporting.

Does Credibur support waterfall calculations?

Yes. Waterfalls based on seniority, triggers, and allocation rules can be configured. Outputs can be provided to lenders or used internally for reconciliation.

Can Credibur act as a calculation agent?

Yes. Credibur can perform the calculation agent function for borrowing base, eligibility tests, covenant status, waterfall allocations, advance rates, and similar contractual metrics. All calculations follow the definitions in the facility agreement. Lenders can request full transparency and reproducibility.

Lender Access and Controls

How do lenders access Credibur?

Lenders receive secure accounts with role-based access rights. They can monitor dashboards, download loan tapes, and review covenant status and borrowing base results.

Can lenders download loan tapes?

Yes. Loan tapes and repayment files can be downloaded or obtained through API. Templates can be adapted to lender expectations.

Do lenders have access to live dashboards?

Yes. Lenders can monitor exposure, ageing, concentrations, delinquency, covenants, and borrowing base in real time. These dashboards are currently under further development — we are shipping new ones frequently and love getting your feedback on them.

Asset Verification, Bank Accounts, and Documents

Does Credibur verify assets submitted by the originator?

Yes. Credibur performs asset-level verification using data validation, eligibility checks, concentration rules, and cross checks against repayment information. This reduces the risk of ineligible assets entering the borrowing base. If a facility requires verification of physical collateral or site-based assets, Credibur can support this through trusted external partners.

Can Credibur work with bank account data?

Yes. Credibur can integrate borrower or SPV level bank accounts through supported channels such as API, EBICS, or account statement ingestion. This enables reconciliation of inflows, monitoring of repayment patterns, and cross checks between expected and actual cash flows.

Does Credibur support document storage and management?

Yes. Facility documentation, SPV contracts, borrower communication templates, and due diligence material can be stored securely within Credibur. Access rights are configurable for lenders, auditors, SPV directors, and originators.

Can Credibur validate documents provided for onboarding or reporting?

Credibur can check the presence, structure, and consistency of required documents such as loan agreements, invoices, KYC files, or insurance confirmations. Formal legal review is performed by the customer or their counsel.

Commercial and Onboarding

How is pricing structured?

Pricing is modular and reflects facility size, number of SPVs, required reporting, and optional services such as backup servicing or calculation agent responsibilities. Please reach out to get a custom quote for your specific use case.

How long does onboarding take?

Onboarding usually takes 2 to 6 weeks depending on complexity, the number of SPVs, and the availability of customer data. Credibur provides templates and guidance to accelerate the process.

Does Credibur offer combined pricing for platform and backup servicing?

Yes. Combined pricing is available for customers using both modules. This reduces operational cost and provides a more streamlined setup.

Does Credibur work with both established and emerging lenders?

Yes. Credibur works with regulated institutions, banks, funds, and experienced originators. Earlier stage lenders can be supported if data quality and internal readiness meet minimum requirements.

Which geographies does Credibur support?

Credibur primarily supports facilities and originators operating in Europe, the UK and the US. Asset and loan-level data can be integrated regardless of the borrower's country as long as the data structure is compatible. Backup servicing, SPV services, and calculation agent responsibilities are available in the European Union and selected additional markets depending on legal and operational requirements.

Still have questions? Let's talk.
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